This Privacy Policy explains how Sign and Banners ("we", "us") collects and uses information when you visit our website, contact us or request a quote. By using the website, you agree to the practices described here.

Information You Give Us

When you use our contact form or quote form, call, email or visit the shop, you may share:

Your name, phone number, email address and business or organization name
Your message, preferred contact method and the reason for contacting us
Project details such as services, sizes, quantities, intended use and required date
A project, delivery or installation address
Files you upload, such as artwork, logos, storefront photographs and reference images

Information Collected Automatically

We use analytics tools to understand how visitors use the website so we can improve it:

Google Analytics 4 records pages visited, how you arrived, device and browser type, approximate location and actions such as starting a quote or tapping a phone number.
Microsoft Clarity records how pages are used, including clicks, scrolling and mouse movement, and creates heatmaps and session replays.

These tools use cookies and similar technologies. They do not tell us your name, and we do not send them the details you type into our forms.

How We Use Your Information

To answer your questions and respond to quote requests
To review your artwork and project details, prepare quotes and produce your order
To arrange pickup, delivery or installation
To send a confirmation that we received your request
To keep business records and meet legal obligations
To understand and improve how the website works

We do not sell your personal information.

How Your Information Is Shared

We share information only with service providers that help us run the website and business, and only as needed for that purpose:

Our website hosting and email provider, which delivers form submissions to our shop inbox
A file storage provider, when uploaded files are stored online instead of attached to the email
Google and Microsoft, for the website analytics described above

We may also disclose information when required by law, or to protect our rights, our customers or the public.

How Long We Keep Information

We keep project information and files for as long as needed to respond to your request, complete your order and keep reasonable business records, such as for reorders and warranty or billing questions.

Your Choices

You can block or delete cookies in your browser settings. The website still works without analytics cookies.
You can opt out of Google Analytics with Google's browser add-on (tools.google.com/dlpage/gaoptout).
You can ask us to access, correct or delete the personal information you have shared with us by contacting the shop.

Security

The website uses an encrypted (HTTPS) connection, and we limit access to customer information to the people who need it. No method of sending or storing information online is completely secure, so please do not send sensitive information such as payment card numbers through our forms.

Children

The website is intended for businesses and adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it last changed.

Contact Us

Questions about this policy or your information: Sign and Banners, 9440 Harwin Dr Ste E, Houston, TX 77036. Phone: +1 917-774-3045. Email: contact@signandbannershouston.com.